Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to meowconn@yeah.net.
NOTE: E-MAIL IS THE FAST WAY TO GET CONTACT WITH US
- All
- Shipment & Delivery
- Return & Refund
- Order & Payment
- Account Log & Password
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Shipment & Delivery
Yes we will
It actually depends on your location,we usually ship with ups, DHL, Fedex
If you need to expedite the delivery, you can contact us to ship with overnight way. Once parcel been shipped out, you can contact customer service by visiting courier website.
Edit your new address details to us by E-mail or Facebook FAN PAGE Messenger,
we will use the new address to create the shipping label if we have not send out before receive your contact.
We will try to help contacting the courier to reroute once parcel had sent out, but we couldn't guarantee the success.
1/ Log in the website with your register account
2/ Click my order, then you will see the tracking number.
3/ If still no, send us e-mail to contact us.
Note: Maybe it will take longer for you to see the tracking number if there was no shipment service available during the weekend and vacation. But we will fill the tracking number and courier name under your order at the first time after we processed the parcel sending out.Return & Refund
Yes we do, you share return rights within 30 days if you don't need the parcel and the product are in whole status, return shipment fee is on your side.
If it's the wrong of our that parcel was sent wrongly or products with defiance, we would take charge of the shipment fee.
Of course, you can. Contact with our customer service to let you us know your itention, we will calculate the price and value to have a exchange for you
But we won't take charge of the return fee
Order & Payment
Sometimes it is caused by card limit. You can get the problem solved by contacting your card center or try your other cards.
If you still can't solved by after the try, you can contact us for other payment ways
Don't worry, the order system have detect error sometimes, we will arrange your order shipping out as long as we received your payment, you can contact us to confirm when you found the anomaly
Account Log & Password
Contact our customer service, tell us your register E-mail, name, we will reset the password for you or send the password reset link to you.
Maybe you have several E-mail and remember the regoster E-mail wrongly, we can check your account status for you and help you to log in